Sealed-pack refund policy.

This policy covers sealed beta card packs purchased through the Voyager shop.

Before you open

A confirmed purchase delivers a sealed pack to your signed-in account. Cards remain hidden and cannot be used until you choose to open the pack.

For a routine change-of-mind refund, use “Request order refund” beside your sealed pack in the shop collection. Every pack in that checkout must remain unopened. Submitting a request locks those packs immediately, preventing them from being opened while we review it. A request is not a completed refund; approved refunds return through the original payment method.

After you open

The opening confirmation records the pack as opened and reveals its contents. Opened packs are ineligible for routine change-of-mind refunds, including dissatisfaction with randomly drawn cards, duplicates, or rarity. Skipping the animation or leaving the page does not reseal a pack.

Billing and delivery problems

Duplicate charges, missing delivery, technical faults, and other purchase problems can be reviewed even when a pack was opened. If the standard request is unavailable, retain your receipt and use our Contact & Support page. These exceptions are assessed on their facts.

Refunds and payment reviews

Refunded packs and their associated card rewards become unavailable. A payment under dispute or partial refund review may temporarily suspend the affected packs and cards. A full refund or final payment reversal removes access to those purchase rewards. Unrelated cards remain in your collection.

Your rights

This policy does not limit mandatory consumer rights or cardholder dispute rights. No policy guarantees that a payment cannot be disputed.

Contact Voyager about a billing or delivery problem →